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Hand met zakje bijenmix voor een bloeiend bloemenveld met bijen

Project Save the Bees

Sow for wild bees with us
Imker met sluier en een rokende roker in een zonnige tuin

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Twee lachende imkers naast een bijenkast met potten Humelie

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All honeyDutch wildflower honeyAcacia honeyCreamed wildflower honeyAccessoriesTasting set

Terms of service

Last updated: 12 October 2026

No small print, just clear agreements. Below you can read what you can expect from us when you order from Humelie, and what we expect from you. Can't find what you need? Email buzz@humelie.com.

1. Who we are

This online shop belongs to Humelie B.V., based in Venray. Where it says "we" or "us" here, we mean Humelie. These terms apply to every visit to our online shop and to every order you place with us. By ordering, you agree to them. You can save or print this page to read it again later.

2. Our products

  • Honey is a natural product. Colour, taste and texture vary by harvest and by batch. Our photos give an honest picture, but your jar may look slightly different.
  • Crystallisation is part of it. Raw honey becomes firmer over time. That is not a defect.
  • Not for babies. Do not give honey to children under 1 year old.
  • When it's gone, it's gone. We work with limited batches. So our range can change and a product can sell out.

Our online shop is intended for consumers. Want to order for a business or in larger quantities? Email us and we will make separate arrangements.

3. Ordering

  • The purchase is complete as soon as you receive our order confirmation by email.
  • You are 18 or older, or you order with the permission of a parent or guardian.
  • You enter your details correctly and completely, so your parcel arrives safely.

In a few cases we may refuse or cancel an order: if a product turns out to be out of stock, if there was an obvious error in the price or description, or if we suspect fraud. You will then hear from us as soon as possible and get your full payment back.

4. Prices and payment

  • All prices are in euros and include VAT.
  • You see the shipping costs before you pay.
  • The price at the time of ordering applies. If we change a price afterwards, nothing changes for your order.
  • You pay when you order, using one of the payment methods you see at checkout.

If a price contains an obvious mistake, for example a jar of honey for a few cents, we are not bound by it.

5. Shipping and delivery

We send your order as quickly as possible. You can see the expected delivery time at checkout and in our shipping policy. In any case you will receive your order within 30 days. If that does not work out, we will let you know and you can cancel free of charge. You then get your money back.

The risk is ours until the parcel reaches you. If your order gets lost or damaged on the way, we sort it out. See our returns policy for details.

Check your delivery address carefully. If a parcel comes back because of an error in the address you gave, we may charge you the cost of sending it again.

6. Returns

You have a 30-day cooling-off period. During that time you can send back unopened products with an intact seal. How this works and what the conditions are, you can read in our returns policy.

7. Guarantee and complaints

You are entitled to a product that does what you can reasonably expect of it. That is the statutory guarantee, and it always applies. Is something wrong with your order? Email your order number and ideally a photo to buzz@humelie.com. We will send a new product or refund you.

Do you have a complaint? Let us know. You will get a reply as soon as possible, within 14 days at the latest. We would much rather solve it together with you.

8. Your account

If you create an account, you are responsible for keeping your login details safe. Your account is personal and you cannot transfer it to anyone else. In case of misuse we may block an account.

9. Reviews and messages

We would love to hear what you think of our honey. If you post a review or send us feedback, we may show it in the online shop and use it in our communication, without payment. We ask you to be honest, to write about your own experience and to mention it if you received something for it. We may remove messages that are offensive, misleading or unlawful.

10. Intellectual property

Everything you see in our online shop, such as texts, photos, videos, the logo and the design, belongs to Humelie or to our licensors. You may view it and use it for yourself. Copying, distributing or using it commercially is only allowed with our written permission. The Shopify name and logo belong to Shopify.

11. Use of the online shop

Use our online shop as it is intended: to browse and to order. You may not:

  • use the online shop for anything unlawful or misleading;
  • pretend to be someone else or give false information;
  • spread viruses or other harmful code, or bypass our security;
  • collect or copy content or data from the online shop automatically, for example with scrapers;
  • collect data about other visitors.

Automated agents. Software that acts independently on someone's behalf, such as an AI agent, may only use our online shop if it identifies itself in every request with "Agent/[agent name]" in the user agent. An agent may not pretend to be a human, may not bypass CAPTCHAs or other checks, and must stop if we ask it to. We may restrict or block access for agents.

12. Links to other websites

Sometimes we link to other people's websites. We have no control over them. We are not responsible for the content, the products or the privacy policies of those websites.

13. Liability

We stand behind what we sell. If something goes wrong through our fault, we put it right and are liable as the law provides. To the extent the law allows, we are not liable for indirect damage, such as consequential loss or lost income, nor for delays caused by circumstances beyond our control, such as a strike at the carrier or extreme weather.

Nothing in these terms limits the rights you have as a consumer under the law.

14. Relationship with Shopify

Humelie is powered by Shopify, which enables us to offer our online shop to you. However, any purchases you make in our online shop are made directly with Humelie. By using the online shop, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Humelie, including any injury, damage or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases from and transactions with Humelie.

15. Privacy

You can read how we handle your data in our privacy policy. Because our online shop is hosted by Shopify, Shopify also processes data about your visit and your order. That is explained there too.

16. Changes

We may change these terms. The latest version is always on this page, with the date at the top. Your order is covered by the terms as they were at the moment you ordered.

17. Applicable law and disputes

Dutch law applies to these terms and to your order. If you live in another country of the European Union, you keep the protection of the mandatory consumer rules of your own country.

If we cannot work it out together, you can bring a dispute before the competent court in the Netherlands, or before the court where you live if the law gives you that choice. If a provision in these terms turns out to be invalid, the rest remains in force.

18. Contact

Humelie B.V.
Marktstraat 6
5801 BM Venray
Email: buzz@humelie.com
Phone: 06 81 27 06 60
Chamber of Commerce (KvK) number: 42154612
VAT number: NL869955081B01