Refund policy

Honey belongs on your toast, not in a returns box. But sometimes things go differently, and then we are happy to sort it out with you. No hassle.

In short

• You have 30 days to change your mind after receiving your order.
• You can send back unopened jars with an intact seal.
• Something arrived broken or wrong? We sort it out, at our cost.
• Questions? Email buzz@humelie.com. You will get a reply from a real person.

Cooling-off period: 30 days

By law you have a 14-day cooling-off period. We make it 30. During that time you can return your order without explaining why.

How it works

1. Email your order number to buzz@humelie.com. You do not need to give a reason, although we would love to hear it.
2. We send you a confirmation.
3. Send your parcel back within 14 days of notifying us. Pack it well, it is still glass, and keep your proof of postage.

Always let us know about your return first. Then we know your parcel is on its way and we can refund you faster. You pay the cost of sending it back.

Return address

Humelie, p/a SEM Fulfilment
Minosstraat 3
5048 CK Tilburg

Put your order number on or in the box, so we know straight away that the parcel is yours.

Refund

We refund your purchase amount using the payment method you paid with. If you send back the whole order, we also refund the standard shipping costs of the original delivery.

We pay no later than 14 days after you notify us. We may wait until your parcel has arrived or until you send us proof of postage. Usually it is quicker. Nothing received after 14 days? Email us.

Damaged, leaking or wrongly delivered

Glass and parcel delivery are not always friends. Does your order arrive damaged, is a jar leaking, or is there something in the box other than what you ordered? Send us a photo and your order number at buzz@humelie.com.

You do not have to send anything back. We send you a new jar free of charge or refund you, whichever you prefer.

Crystallised is not broken

Raw honey crystallises sooner or later. It becomes firmer and lighter in colour. That is not a defect, it is part of real, unprocessed honey. Prefer it runny again? Put the jar in warm water of no more than 40 degrees for a while.

Learn more about crystallisation on our blog.

Prefer a different flavour?

Send your unopened jar back and order the flavour you want. Or just email us, and we will work out together what is easiest.

Jar already open and still not happy?

Then the cooling-off period no longer applies, but email us anyway. We are a small team and would rather hear about it than leave you with a bad feeling.

Your statutory rights

This policy comes on top of your statutory rights, not instead of them. You are always entitled to a product that is fit for purpose and to the statutory cooling-off period of 14 days. You can withdraw using the model form below, but an email is enough.

Model withdrawal form

Only fill in and return this form if you want to withdraw from the contract.

To: Humelie B.V., Marktstraat 6, 5801 BM Venray, buzz@humelie.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

• Product(s):
• Ordered on / received on:
• Order number:
• Name:
• Address:
• Date:
• Signature (only if you send this form on paper):