Shipping policy
We ship fast, to the Netherlands, Belgium, Germany and 18 other countries in Europe, so you're never without honey.
In short
- Netherlands: order on a working day before 23:30, at your door tomorrow.
- Belgium: usually at your door within 1 to 2 working days.
- Germany, Denmark and France: at your door within 2 to 4 working days.
- Other countries in Europe: the delivery time depends on the country.
- Shipped with PostNL to the Netherlands and Belgium, and with DPD to all other countries. Always with tracking.
- Shipping costs from €6.95. Free from €45 in the Netherlands, Belgium and Germany. The amounts per country are below.
- Arrived damaged? We'll sort it out.
Delivery time
Order on a working day before 23:30 and your parcel leaves the same evening.
- Netherlands: you'll have it the next day. PostNL almost always manages that. If it doesn't work out once, your parcel usually arrives a day later.
- Belgium: your parcel usually reaches you within 1 to 2 working days.
- Germany, Denmark and France: your parcel reaches you within 2 to 4 working days.
- Other countries in Europe: the delivery time depends on the country. Need your honey by a certain day? Email us and we'll help.
If you order at the weekend or on a public holiday, we ship your parcel on the next working day.
In busy weeks, such as around Sinterklaas and Christmas, delivery can take a little longer. Need your honey by a certain day? Then order a few days earlier.
Shipping costs
| Country | Shipping costs | Free from |
|---|---|---|
| Netherlands, Belgium and Germany | €6.95 | €45 |
| Austria, Czechia, France, Hungary, Ireland, Latvia, Lithuania, Luxembourg and Poland | €9.95 | €75 |
| Croatia, Denmark, Estonia, Italy, Portugal, Slovakia, Slovenia, Spain and Sweden | €12.95 | €90 |
You always see the shipping costs before you pay.
Why we charge for shipping
The bees work for free. The delivery company, sadly, does not.
We're a start-up and still too small to give shipping away. We could hide the cost in the price of the jar, but that doesn't fit a brand that wants to be honest about what's inside. So you simply pay what it costs to get glass to your home in one piece. As soon as we're big enough to do it differently, you'll be the first to hear.
Where we deliver
We deliver to the Netherlands, Belgium, Germany, Austria, Croatia, Czechia, Denmark, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden. Live somewhere else and still want to taste our honey? Email buzz@humelie.com and we'll see what we can do.
Tracking your parcel
As soon as your order is on its way, you'll get an email with a tracking code. It shows where your parcel is and when it will be delivered. If the time doesn't suit you, you can change the delivery through the carrier.
Not at home?
No problem. The courier will offer your parcel to your neighbours or come back another time. After that, it will be waiting for you at a pick-up point nearby. You'll get a message about it.
If a parcel isn't collected, it comes back to us. We'll then get in touch to see how we can still get it to you.
How we pack
Glass and parcel delivery aren't always friends. That's why we pack every jar securely, so your honey arrives in one piece.
Damaged or lost?
Until the parcel reaches you, the risk is ours. Did your order arrive damaged or is a jar leaking? Send a photo and your order number to buzz@humelie.com. You don't need to send anything back. We'll send a new jar free of charge or give you a refund.
Tracking says your parcel was delivered, but you didn't receive anything? Or has nothing arrived after three working days? Email us and we'll look into it with the carrier.
Changing your address
Entered the wrong address? Email us as soon as possible. If your parcel hasn't shipped yet, we'll change it. If it's already on its way, you can often still change the delivery through the carrier.
Returns
Want to send something back? You can do that within 30 days. Everything about it is in our refund policy.
Questions?
Email buzz@humelie.com. A real person will reply.